At q99, every piece of information you share is held in trust. This Privacy Policy explains what data we collect, why we collect it, and how we keep it safe. Transparency is our core principle.
Q99 (https://q99.bar) is a trusted online Sports Betting and gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right, which is why q99's Privacy Policy has been built on complete transparency and integrity.
This Privacy Policy explains what data q99 collects, how it is used, where it is stored, and what rights you have over your information. By creating an account on q99, you are agreeing to this Privacy Policy.
This policy is part of q99's Terms and Conditions and Responsible Gaming applies alongside this policy. Reading all policies together gives you the full picture.
We adhere to international data protection standards and are committed to keeping your personal information secure at the highest level. Joining q99 means connecting with a platform you can trust — where your data belongs to you alone.
Q99 only collects the information genuinely needed to operate the platform, verify identity, and process transactions securely. We never collect data that is unnecessary.
| Data type | Example | Reason for collection |
|---|---|---|
| Identity information | Name, date of birth, national ID | KYC verification and age confirmation |
| Contact information | Phone number, email address | Account confirmation and notifications |
| Payment information | Mobile banking number (bKash, Nagad, Rocket) | Deposit and withdrawal processing |
| Device information | IP address, browser, operating system | Security verification & fraud prevention |
| Usage information | Betting history, login times, session data | Service improvement & responsible gaming |
| Location information | Country & city (IP-based) | Compliance with regional regulations |
Beyond what you provide at registration, q99 automatically collects technical data — such as cookies, log files, and usage patterns. This information does not directly identify you, but helps us improve overall service quality.
Q99 uses the data it collects solely for specific, legitimate purposes. We never sell your information to advertisers or use it for unrelated purposes.
Please note: q99 never shares your phone number or email with third-party marketing companies. You can opt out of promotional messages at any time by contacting support.
At q99, all your personal data is stored on secure servers using state-of-the-art encryption technology. Our security infrastructure is regularly audited by independent third parties.
Q99 staff will never ask for your password, OTP, or payment PIN. If anyone requests this information, it is a fraud attempt — report it to support immediately.
Q99 never sells your personal data. However, in certain circumstances, limited information may need to be shared with trusted third parties.
Every third party is bound by a data protection agreement with q99. They may only use your data for specified purposes and cannot share it elsewhere.
Q99 uses cookies to operate the website. Cookies are small text files stored in your browser that help improve your browsing experience.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features of the platform.
At q99, you have specific rights over your personal data. We respect those rights and are committed to assisting with any request you make.
You can request to view all information q99 holds about you.
You may contact support to request correction of inaccurate or incomplete information.
You may request deletion of your data under certain circumstances.
You may request that processing of your data be restricted in certain cases.
You can request an export of your data in a readily readable format.
You may object to your data being used for marketing or profiling purposes.
To exercise any of your rights, email [email protected] or reach us via live chat. We typically respond within 72 hours.
Q99 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal data from minors. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.
If parents suspect their child has created an account on q99, please contact support immediately. We will investigate promptly and take the necessary action.
Q99 may update this Privacy Policy from time to time — particularly due to changes in law, the addition of new services, or security improvements. We will notify you of any significant changes via email or platform notification in advance.
For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated support team.
Email: [email protected] | Live chat: Available 24/7 | Response time: Up to 72 hours
Our support team is available in Bengali, so feel free to reach out in your language. Protecting your privacy at q99 is our top priority.
We prove it through action, not just words. q99's security framework is built to international standards.
Every transaction and data transmission is secured with state-of-the-art SSL/TLS encryption. No one can intercept your information in transit.
At q99, every account goes through a rigorous KYC process, ensuring that only genuine users can access the platform.
OTP verification is mandatory for an added layer of security at login, making unauthorized access to your account virtually impossible.
All personal data is stored in an encrypted database. Only authorized personnel can access specific information.
Third-party experts regularly audit q99's security infrastructure. Any vulnerabilities identified are addressed immediately.
Q99 never sells your data to third parties. Your privacy matters more to us than business.
Your data is safe, your play is secure. Register with q99 and enjoy the best online betting experience in Bangladesh.